Shipping Info

WHERE DO YOU SHIP FROM?

Rainbum works very closely with top global merchants from all over the world to source and curates the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product; therefore, you don't have to drive around to retail shops, search thousands of different websites to price compare and get ideas...Just think of us as a one-stop shop destination for the most popular products. :) Because of this, your order can be shipped anywhere from the USA, Australia, Canada, China, India, Vietnam etc. via our partnership with USPS, UPS, Yun Express, .

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3 - 5 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?

Average transit times to the United States: 1-5 Business days
Average transit times to International: 3-10 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here. or contact support live chat.

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email "support@rainbum.com". All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at "support@rainbum.com". If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

- Your order number.

- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

Special Note:
According to the laws and regulations of some countries, citizens of their own countries who purchase goods online must provide their personal tax numbers before they can be shipped and cleared through customs. Please make a note when placing an order or send an email to support@rainbum.com / info@rainbum.com. We will keep your information strictly confidential.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

Important: By making any purchase you are accepting and Agreeing This Terms and all other Policies